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Services

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Our Promise

We don’t just deliver great intellectual property case management software and walk away. We want to make sure you get the most out of it and that it continues to be a success, which is why we offer a range of support and services post the date you go live.

Technical Support is available to help answer questions or troubleshoot problem areas. Our team are on hand to ensure your staff are trained and you have the tools necessary to maximize your system. Our development team adds new features and enhancements to the software, often based on subscriber’s suggestions.

Supporting You

Once your system is up and running you need to know that you can call on knowledgeable staff to help you with your queries. We have a dedicated product support team which you can contact as often as you like! The most important thing is that your problem is solved quickly and efficiently. We pride ourselves on our ability to offer a personalised service.

We use TeamViewer to enable us to log on and help you, or if you have an alternative remote log on option, we will work with you to gain access the way that best suits your company. There is also a secure area of this site where supported users can gain access to lots of our support tools, help information and FAQs.

Training

We believe Equinox is easy to learn and use - an intuitive, familiar and user-friendly interface allows most users to jump right in and get started. Initial training is included within set-up and is available in person or via private online webinar sessions with a product specialist. These private sessions are highly recommended to help user’s get the most out of the systems capabilities quickly and help make the experience productive and successful.

Additional refresher courses are also available to users. Equinox refresher courses are designed to guide you through system updates, new functionality and to serve as a reminder of some of the functionality you may be missing out on. Our aim is to ensure you get the most from your subscription.

Equinox Community

When you subscribe to Equinox, you are also joining our Equinox Community. We hold Equinox Conferences and User Group Meetups across the UK. These meetups host talks on some of our latest features and upcoming plans. They also give you a great opportunity to network with other Equinox users and to speak directly with the Equinox team.

Our most recent Equinox London Conference in May 2017 was a huge success with over 50 delegates in attendance!